My wife decided to brave it and only after she had been in it a couple of minutes did it start to warm up. Having turned it on we waited at least ten minutes and it was still cold. However I would have to say that if an important requirement is a good shower, then this is probably one of the last plces I would want to stay. Once we got to sleep however we have no complaints. The beds were comfortable but our intial problem was the walls could not have been very well sound insulated as next door having a shower at 11pm was pretty noisy. We were given a room with two single beds, which was fine given we would only be there for a few hours. It was a very short stay as we arrived at 10.30pm and had to leave at 5am for a flight from Gatwick. I hope the senior management takes this on board. This “manager” should realise that because of the hotel guests he has a job and it's his job to address any issues.
There are many people from this industry currently furloughed or just made redundant who would would be grateful for the job and who would represent the brand much better. When my partner asked why he was saying it, he just said: “Take it or leave it.”!!! He also said that many hotels in the area didn't even have aircon, which was irrelevant as we booked this hotel because of the aircon! It sounded like we woke him up and he was irritated because he had to actually do some work! The hotel is pretty much self-service, the catering element or parking are not on the manager's shoulders currently, I just think that a bit of respect and enthusiasm wouldn't hurt.
When we asked for an alternative room, he only offered a twin room on the second floor and asked if we wanted to check out - at 11.30 pm!! This was incredibly rude as he was trying to get rid of us when all we wanted was a solution. Then he did call indeed and said he couldn't get it repaired till the following morning. The manager was nowhere to be seen and my partner had to call the ‘assistance' number. Really sweating as it was the hottest day of the year, my partner went to ask the reception/manager to see what can be done. We tried to call the reception several times and no one answered. We checked in quite late and once we got settled and showered, we realised that the aircon was not working. I stayed with my partner on the 7th of August before our flight on the 8th. Airport Shuttle: North/South Terminals coach pick-up points listed as ‘Days Hotel Gatwick’. Out of these hours suggest Roadrunners taxi phone: 01293 780 780 (24hrs). From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! Airport shuttle from 6am to 11:40 pm.
Situated in the south east of England, the Best Western Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. The Best Western Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too.
0 kommentar(er)
